Before starting the list, make sure the list is set up correctly.
Confirm the shifts to offer :
2. Check the employees on the list. You can decide to remove some employees directly from the list.
3. Change the priority of an employee in the list to reorganize the sorting.
4. Choose the number of calls you want to send at the same time.
By default, the system will initiate 1 call at a time and give a wait time chosen by your organization between calls (usually between 5 and 20 minutes).
You can choose to launch multiple calls at once for maximum impact. ⚡️
To open the list settings, click on Options then List settings:
5. Choose the volume of calls/SMS
Maximum number of active calls : Used to limit how many active calls the system can make in this list in the same time.
Maximum number of waiting calls: Used to limit the number of users in the list who can have a callback delay at the same time.
If this number is higher than the number of waiting calls, the lower number will be used to prevent the system from exceeding the maximum number of waiting calls.
